Policies and FAQs
Elephant's Trunk Policies and FAQ's
How long does shipping take?
When checking-out you will see an estimated shipping time with a potential carrier. We also send out an email letting you know when we shipped your order and how long it will take to get there. Most orders are between 1 to 5 business days. Outside the United States, orders can take up to 4 weeks to arrive, but generally arrive around 2 weeks after the order is placed.
When will my order be shipped?
We always strive to ship as quickly as possible, and that means that most orders will be shipped the same day! If not then, the next business day your order will be shipped. We ship our orders Monday through Friday. Speedy and efficient shipping is one of the pillars of our business. Just keep an ear out for a knock on the door!
Which carriers do we ship with?
We use whichever carrier is most cost effective and offers the quickest delivery. We call them "The Big Three." UPS, FedEx, and the USPS. Most of our products are shipped via FedEx or USPS. All three of these companies are reliable and satisfactory.
How much does shipping cost?
Domestic shipping will be calculated at checkout. We do ship to some international customers. If you have any questions, feel free to reach out to etrunktoys@gmail.com.
How do we package our orders?
We take great care to pack our products with world class standards (oh yes!) Elephant's Trunk understands both the needs of collectors, and those of Mom's and Dad's. You are guaranteed to receive exactly what is described and in the condition that we described it. Packaging is an art form and we take it seriously, so order with confidence.
What about shipping outside the United States?
We will gladly ship outside the United States! Please be expecting a few things. There is an international shipping tax that will be attached to your order. In most cases it is a small percentage, usually around 1 to 5 percent. Also, shipping overseas naturally takes more time. Your order has to clear customs before hitting the mailing system to be delivered. Most shipments outside the United States have an expected arrival date around 1 to 2 weeks, but can take up to 4 weeks to arrive. If you have any questions regarding shipping outside the United States, don't hesitate to email us at etrunktoys@gmail.com.
What if my order has not arrived within the estimated time?
It is very rare to not have a package arrive, but unfortunately it does happen. Please email us with any concerns at etrunktoys@gmail.com.
What kind of payments do we accept?
We accept payments from Paypal, major credit cards, and Google Checkout . We use the reliable Authorize.net for processing our credit card transactions. We take pride in the security of our purchasing procedures. Shop with confidence!
How safe is my personal information?
Credit cards, Paypal and any other form of payment information is highly secure. We use the reliable Authorize.net to process and handle any credit card information. Elephant's Trunk will never give out your email address. We understand that privacy is very important and we strictly adhere to that philosophy.
What is your return policy?
We offer one of the best return policies online. A full 90 days from purchase date is what you have if you are unsatisfied with your product. We will give you a full refund of your purchase price, provided that you pick up the cost to ship it back to us. If your product is an unopened collectible, each situation is sensitive and will be reviewed individually. If for any reason your product comes damaged, please contact us and we will either replace your item or refund your entire purchase. All returns are finalized by our staff. Thank you for your support!